As an organisation we will continue to evaluate our services and working with our partner organisations develop these to ensure that we meet the needs of the changing environment in which we operate.
One example of this is our plan to change our Coffee Bar at St George’ s Hospital into a convenience store that will support their patients.
Another example is the work that we have been undertaking to ensure that our Coffee Bars are compliant with the NHS Commissioning for Quality and Innovation guidance (CQUIN). This guidance aims to secure improvements in quality of service for patients and I am pleased to report that we are now compliant with this guidance.
It has been necessary for us to increase the prices in our coffee bars and trolley services as it has not been possible for us to absorb the increased costs from our suppliers. We recognise that staff working in the hospitals are frequent customers and have introduced a staff loyalty scheme for drinks.
The Stafford and Cannock League of Friends is quite an unusual charity, in that it not only provides the traditional coffee bar facilities within hospitals but also provides supported housing for clients with enduring mental illness.
We have used the need to move our accommodation, to review requirements and expectations of our residents and referring partners. We have now moved away from the larger institutional type accommodation we had at New Burton House to smaller properties based in Stafford.
In addition we identified the need to provide accommodation for Veterans and working with the Royal British Legion and SSAFA the Armed Forces Charity have successfully established places for four residents. During 2017 we will be opening a “ dry house” to support four residents to live independently whilst continuing their rehabilitation.
Our service has traditionally been provided to single males which reflected referrals and our accommodation.
Our plan for 2017 is to ensure that we can provide accommodation for females if required and to provide a family home.
Working with the Board of Trustees and our Staff my aim is to ensure that during 2017 we develop a robust Business Plan that will ensure that the Charity will grow in a sustainable way to meet the future needs of our partner organisations and their patients.